Any time you have a job interview, you’re very likely to hear interview questions like, “tell me a time when you failed.”
I’m going to walk you through the best way to answer questions about times when you failed, and how to avoid the traps and mistakes that can cost you the job offer.
There are three key things employers look for in your answer, and some things they definitely do *not* want to hear, so we’ll cover everything.
Let’s get started…
There are three key things employers are looking for when they ask this.
Show them you take responsibility for past mistakes instead of putting the blame on others.
Everyone makes mistakes, but no hiring manager wants to hire somebody who’s going to keep repeating the same errors over and over. That drives them CRAZY.
So make sure you show them what you learned from the experience and how you used it to improve.
There’s one more key thing they might be looking for too…
Any time they ask a question that requires a story (which definitely includes a question like, “tell me about a time when you failed”), they’re looking to see whether you can tell a clear story and get from point A to point B without getting sidetracked.
So don’t let your interview answers ramble on for 5 minutes or go in a bunch of different directions.
Keep it on-track and brief.
Describe the situation you were in, the choice you made, and how it turned out in 1-2 minutes. Then you can spend 30 more seconds talking about how you used the experience to improve in the future.
Do this by sounding like you appreciate the lesson you learned and are happy to have learned it (even though experiencing a failure is NOT fun at the time…)
If you do those things, you’ll have a great answer that will impress the interviewer when they ask you to describe a time you failed.
Now let’s look at some of the traps, mistakes, and errors that can get you rejected in an interview when answering this question.
First, don’t let your answer get disorganized or go on for 3-4 minutes. Remember to be concise and brief!
Also, don’t make it sound like you learned nothing from the experience, and don’t blame others. Always be accountable for what you could have done differently in the failure.
Another big mistake: Not having an answer prepared and ready to go. Everyone fails, so don’t try to hide it or act like you have no failures. Prepare an example and be ready to talk about it.
Also, avoid giving a story that makes you sound careless, or like someone who rushes through things and makes many mistakes in general.
Hiring managers aren’t going to want to hire someone who seems like they rush and make mistakes frequently.
It’s better to tell a story that shows a one-time mistake or error, rather than a pattern or repeating problem.
Finally, one other mistake you want to avoid:
I wouldn’t recommend talking about a huge disaster. If you made a massive mistake that cost a past company $2 million, I’d keep quiet and find a “less scary” story.
So it’s a bit of a “balancing act”… Pick a real failure but don’t talk about a disaster that severely hurt your company.
Those are the mistakes to avoid when answering, “tell me about a time when you failed.”
Next, let’s look at some sample answers so you can build confidence and practice.
“I was managing a project for one of our biggest clients in my previous company, and I was so eager to please them that I told them we could finish the project within 2 weeks. I thought this was doable, but it ended up taking 3 weeks and they were not happy. Looking back, I realized I should have been more conservative in my estimate to the client. I realized that a client isn’t going to be upset if you’re clear about the timeline in advance, but they are going to be disappointed if you promise something and then don’t deliver. So I took this experience and used it to become much better at managing expectations of clients during projects I oversee. For example, on the next project with a different client, I told them it’d take 4 weeks and we finished in 3. They were very happy about this.”
This example answer does a lot of the things we talked about earlier in the article.
It tells a clear, concise story.
It shows what you learned from the experience, and even ends with an example of exactly how you used this lesson to improve your abilities.
Let’s look at one more example answer now…
“In my last job, our CEO gave me a chance to interview and hire entry-level people for our team. I chose to hire someone who seemed to have a lot of potential but also had some “red flags” or things that worried me. It ended up being a big mistake. They had a poor attitude and dragged the team down until my CEO had to fire them. I learned to be more careful and not rush my decisions and to speak with others on my team who have more experience if I’m unsure of something. I also realized how important each hiring decision is, which made me a better manager in the last couple years of my career. Since then, I’ve hired 8 other people and never had a bad experience like this again. But it was a great lesson to learn early in my career.”
When you finish telling them about a time you failed… don’t just talk about what you learned from it… show them with a real example.
Notice both sample interview answers we just covered do this.
In the first example, the story is that you told the next client their project would take 4 weeks and you finished in 3.
In the second example answer, the story is that you’ve hired 8 more people since that failure, and each one has been a success.
It’s one thing to say you learned a lot from a failure, but an example or story is more powerful.
If you use these steps to answer “tell me about a time when you failed,” you’ll have an impressive interview answer that makes employers want to hire you.