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Hiring a Room Attendant: Job Description Template

By Sherice Jacob


Are you struggling with high turnover rates and inconsistent service in your hospitality business? The task of hiring a reliable, efficient, and skilled room attendant is a daunting one, and a bad hire can lead to dissatisfied guests, negative reviews, and wasted resources.

In this guide, you’ll discover expert tips and a step-by-step approach that goes beyond the room attendant job description to hire a room attendant who can meet your standards of excellence. From crafting the perfect job description to conducting insightful interviews, you’ll be equipped to make an informed decision that can transform your service quality and guest satisfaction.

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Responsibilities & Role of a Room Attendant

  • Room Cleaning and Maintenance: One of the primary responsibilities of a room attendant is to clean guest rooms to a high standard. This includes making beds, vacuuming floors, dusting, and sanitizing bathrooms. Periodic deep cleaning tasks, such as shampooing carpets, may also be required.
  • Inventory Management: Room attendants are often in charge of replenishing room supplies like towels, toiletries, and coffee/tea amenities. They also need to report any missing items or damages to supervisors and maintain an inventory count.
  • Guest Service: While minimal, room attendants do interact with guests and must provide excellent customer service. This includes respecting privacy, promptly fulfilling special requests (e.g., extra pillows), and addressing any immediate concerns guests may have about their room.
  • Inspection and Quality Assurance: After cleaning, room attendants typically perform a final inspection to ensure that rooms meet the established quality standards. This often involves a checklist to confirm that all tasks have been completed effectively.
  • Safety and Security: Following safety protocols, like proper use of cleaning chemicals and equipment, is essential. Room attendants are also responsible for reporting any suspicious activities or safety hazards to their supervisors or security personnel.

How to Hire a Room Attendant

1. Know Your Room Attendant Requirements

  • Evaluate Current Staffing Levels: Assess the number of existing room attendants and their workload to determine if additional staff is necessary. High turnover or an increase in guest bookings may indicate a need for more hires.
  • Define Quality Standards: Clearly outline the quality of service you expect, including cleanliness standards and guest interaction protocols. Understanding these metrics helps in identifying the skills and experience required in new hires.
  • Budget Considerations: Examine your current budget to see if you can afford new hires and what salary range is sustainable. Budget constraints will influence the level of experience you can seek in candidates.

2. Search for the Top Talent

Finding the right talent for the room attendant position is crucial for maintaining the quality of your guest experience and your establishment’s reputation. It’s not just about finding someone who can clean rooms; you also want a reliable, service-oriented individual.

  • Job Postings in Relevant Channels: Use hospitality-specific job boards, local newspapers, and social media platforms tailored to the industry including Hospitality Online, HCareers and HospitalityCrossing.
  • Network with Local Training Institutions: Partnering with local vocational schools or colleges offering hospitality programs can provide a pipeline of trained and eager candidates. Quality training ensures they have at least the basic skills needed for the job.
  • Referrals from Current Staff: Employees often know people who are similar in work ethic and skills. Offer a referral bonus as an incentive for current staff to recommend potential candidates. Staff referrals are often more reliable than other methods.
  • Temporary Staffing Agencies Specialized in Hospitality: Using an agency specializing in hospitality jobs like Gecko Hospitality or Horizon Hospitality can help ensure you choose the right candidate for the job.
  • Open House or Job Fair: Hosting a job fair can provide immediate access to multiple candidates. Ensure that you have a structured assessment process to effectively screen potential hires on the spot. This approach allows for immediate interviews and assessments.

3. Look for Professional Qualifications

4. Analyze Their Work Experience

When analyzing a candidate’s work experience for a room attendant position, focus on the duration of their previous roles and the types of establishments they’ve worked in. Have they worked in similar hospitality settings, like hotels or resorts, and for how long? 

Check if they’ve had roles that require similar skills, such as attention to detail and customer service. Take note of any advancements or added responsibilities in their work history, as this could indicate reliability and a strong work ethic

Lastly, consider their familiarity with tools and technologies relevant to room cleaning and inventory management, as this experience can be valuable for quick onboarding.

5. Conduct a Comprehensive Interview Process

When conducting an interview for a room attendant position, start by asking well-researched interview questions to gauge the candidate’s understanding of customer service and teamwork. Follow up with scenario-based questions that mimic potential on-the-job situations, such as handling guest complaints or maintaining safety protocols. 

Test their technical knowledge by asking them to describe the steps for certain cleaning tasks, or even consider a practical test like bed-making if feasible. 

Conclude the interview by asking about their long-term career goals to gauge commitment and fit for your organization. This comprehensive approach gives you a well-rounded view of the candidate’s skills, attitudes, and potential for growth.

6. Get to Know Them Through Their References

When speaking with a reference for a room attendant position, you’ll want to ask questions that give you insight into the candidate’s professionalism, reliability, and skill set.

Here are the three most important questions to ask:

  • Can you speak to the candidate’s reliability and punctuality? Room attendants have a direct impact on guest satisfaction, and timely service is critical. Understanding the candidate’s track record on punctuality can help you gauge their reliability.
  • How well did the candidate adhere to cleanliness and quality standards? This question will give you an idea of the candidate’s attention to detail and commitment to providing a high standard of service, which are crucial traits for a room attendant.
  • How does the candidate handle feedback or complaints from guests or supervisors? In the hospitality industry, the ability to adapt and improve based on feedback is important. Asking about this can tell you not only about their customer service skills but also their willingness to adapt and learn.

These questions are designed to give you a well-rounded view of the candidate’s suitability for the room attendant role and can help you make a more informed hiring decision that goes beyond the room attendant job description.

Avoid These Red Flags During the Hiring Process

When hiring a room attendant, certain red flags can indicate potential issues that may impact job performance or fit. Being aware of these can save you time and resources in the long run.

  • Frequent Job Hopping: While some movement is normal, especially in entry-level positions, frequent job changes without clear progression or skill development can be a red flag. It may indicate a lack of commitment or reliability.
  • Vague or Inconsistent Work History: If the candidate cannot provide clear details about their previous roles, responsibilities, or the reasons for leaving past jobs, it could indicate dishonesty or a lack of accountability.
  • Lack of Customer Service Orientation: In the interview, if the candidate shows little understanding of or emphasis on customer service and guest satisfaction, this could be a major concern. Room attendants have direct and indirect interactions with guests, and a service-oriented mindset is crucial.
  • Unwillingness to Take Accountability: If, during the interview or reference checks, you find that the candidate is quick to blame others for mistakes or challenges rather than taking responsibility, this may be a sign of poor teamwork and a lack of professional maturity.
  • Poor Communication Skills: Effective communication is essential in the hospitality industry. A candidate who struggles to articulate themselves clearly, or seems disinterested or unresponsive, may not perform well in a service-oriented role where interaction, even if minimal, is key to job success.

A new hire's first day checklist

Room Attendant Job Description

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Job: Room Attendant

Company: [Your Company Name]

Location: [Location]

Job Type: [Full Time / Part Time / Contract]

Salary: [Salary / Competitive / DOE]

About Us:

[Provide a brief description of your company, its history, values, sustainability and work environment.]

The Opportunity: 

Are you passionate about delivering exceptional experiences to guests and have an eye for detail? We’re currently seeking a dedicated Room Attendant to join our award-winning hospitality team at [Your Hotel/Resort Name]. 

As a Room Attendant, you’ll play a critical role in maintaining the high standard of cleanliness and comfort our guests have come to expect. You’ll have the opportunity to work in a fast-paced environment, ensuring rooms are immaculate, well-stocked, and inviting at all times. This role offers not just a paycheck, but a pathway to career advancement within our organization. 

If you are a reliable, service-oriented individual who takes pride in your work, we would love to hear from you. Previous experience in the hospitality industry is a plus, but not mandatory as we provide comprehensive training. Come join us in creating unforgettable guest experiences!

What You’ll Do:

  • Maintain cleanliness of guest rooms, including making beds, dusting, vacuuming, and replenishing amenities.
  • Conduct thorough room inspections to ensure all fixtures, furniture, and appliances are in good working condition.
  • Respond promptly to guest requests for additional supplies, towels, or toiletries.
  • Adhere to safety protocols, including proper handling and storage of cleaning chemicals and equipment.
  • Work closely with the housekeeping team to communicate room statuses, report lost and found items, and address urgent cleaning needs.
  • Participate in periodic deep-cleaning tasks, such as shampooing carpets and washing walls.
  • Assist in maintaining cleanliness and organization of common areas, such as hallways and elevators.
  • Coordinate with the maintenance department to report any repair needs discovered during cleaning or inspection.
  • Follow company policies for handling guest privacy and belongings, including the use of ‘Do Not Disturb’ signs and secure key management.
  • Engage in ongoing training programs to stay updated on best practices in cleaning, safety, and guest service.

What You’ll Bring:

  • High school diploma or equivalent educational qualification.
  • Previous experience in cleaning, housekeeping, or a similar role is preferred.
  • Basic understanding of cleaning chemicals and supplies.
  • Ability to lift up to 30 pounds and stand for extended periods.
  • Familiarity with safety protocols and personal protective equipment.
  • Strong communication skills, both verbal and written.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Attention to detail and a strong focus on guest satisfaction.
  • Basic computer skills for logging room statuses and inventory.
  • A positive attitude and the ability to work well in a team environment.
  • Eligibility to work in the country where the job is located.

Our Ideal Candidate is Someone Who Has:

  • Completion of a vocational training program in hospitality or housekeeping.
  • Minimum of two years of experience in a similar role, preferably in a hotel or resort setting.
  • Proven expertise in the use of industrial cleaning equipment, such as carpet shampooers and buffing machines.
  • Certification in First Aid and CPR, or willingness to obtain certification within the first month of employment.
  • Demonstrated ability to manage time efficiently, often working under tight deadlines.
  • Advanced proficiency in using property management systems for tracking room statuses and guest requests.
  • Fluency in more than one language, to better serve a diverse guest population.
  • Track record of high ratings for cleanliness and attention to detail, as evidenced by customer reviews or performance evaluations.
  • Experience with inventory management, including ordering supplies and tracking usage to minimize waste.
  • Understanding of eco-friendly cleaning practices and experience working with sustainable products.
  • Familiarity with occupational health and safety regulations, particularly as they pertain to the housekeeping department.
  • Proven ability to train and mentor junior staff, acting as a positive role model for team conduct and work ethic.

Benefits and Perks:

  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Generous PTO and holiday schedule.
  • 401(k) with company match.
  • Tuition reimbursement.
  • Life and disability insurance.
  • A culture that prioritizes work-life balance.
  • Employee wellness programs.

How to Join Us:

Please send your resume, a cover letter detailing your qualifications, and any other supporting documents to [email address] with the subject line “Application for Room Attendant Position – [Your Name]”.

[Your Company Name] champions equal employment opportunities for all applicants. Every qualified candidate will be evaluated for employment without biases related to race, color, religion, gender, sexual orientation, gender expression, national heritage, veteran status, or disability. Discrimination based on these factors is strictly prohibited in our hiring process.

Closing Date: [Insert closing date for applications]

Please note only shortlisted candidates will be contacted. Thank you for your interest in [Your Company Name].

Note: It’s important to tailor this template to your company’s specific needs and the specific role you are looking to fill. This template assumes a fairly broad role, but you may need to modify it if the role is specialized.

How Much Does it Cost to Hire a Room Attendant?

Recruitment Costs

  • Online Job Boards: Industry-Specific Job Boards like Hospitality Online or Hcareers: Rates could start at around $100-$200 per post for a 30-day listing, with the possibility of additional fees for premium services.
  • Recruitment Agencies: Agencies like Gecko Hospitality or Horizon Hospitality: Fees typically range from 15% to 30% of the candidate’s first-year salary. Some may also offer package deals for multiple hires, potentially reducing per-hire costs.
  • Professional Associations

Salary and Benefits

The salary and benefits for a room attendant can vary significantly depending on the location, the size and type of the establishment, and the level of experience of the employee. On average, a room attendant might expect an hourly wage ranging from $10 to $16, which translates to approximately $22,880 to $33,280 annually for full-time work. 

On top of the base salary, employers need to factor in additional costs such as Social Security and Medicare taxes, unemployment insurance, and workers’ compensation, which can add another 10-15% to the total payroll cost. Benefits like health insurance, paid time off, and retirement contributions can further increase the overall cost. Depending on the comprehensiveness of the benefits package, this could add an additional 20-30% to the base salary.

Sherice Jacob

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