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Hiring a Restaurant Manager: Job Description Template

By Agwaonye Samuel


Your restaurant’s success is heavily reliant on the person at the helm – the restaurant manager. So, putting effort into drafting the best job description for your job posting is important.

Their ability to manage operations, provide exceptional customer experiences, and drive profitability can make or break your establishment.

In fact, a study by the National Restaurant Association found that a skilled and experienced restaurant manager can increase annual sales by up to 5%.

In this guide, we’ll take you through the process and job description of hiring a restaurant manager who can transform your culinary vision into a thriving reality.

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Responsibilities & Role of a Restaurant Manager

Before delving into the hiring process, it’s crucial to understand the key responsibilities and roles that a restaurant manager should fulfill.

These responsibilities include:

  • Operations Management: Your restaurant manager will oversee the smooth functioning of the restaurant, from coordinating staff schedules to managing inventory and supplies.
  • Customer Service: The person plays a pivotal role in ensuring an exceptional dining experience for customers, handling complaints, and addressing issues promptly.
  • Staff Supervision: They will be in charge of hiring, training, and managing the restaurant staff, including servers, chefs, and kitchen staff.
  • Financial Management: Managing budgets, controlling costs, and maximizing profitability fall under their domain, ensuring your restaurant finances are stable.
  • Quality Control: Your restaurant manager will ensure that food quality, presentation, and safety standards are consistently met.

How to Hire a Restaurant Manager

Before embarking on your hiring journey, you need to sculpt a clear image of what your restaurant requires in a manager.

1. Defining Your Culinary Needs

The success of your search depends on your ability to define your restaurant’s unique needs.

Consider the following elements:

  • Your restaurant’s style, cuisine, and ambiance.
  • The size and scope of your restaurant.
  • Your budget for the restaurant manager’s salary and benefits.
  • Specialized skills such as wine expertise for a wine-focused restaurant or experience managing live entertainment for a nightclub.

With a clear understanding of your restaurant’s needs, you’ll be better equipped to attract candidates who align with your culinary vision.

2. Find Exceptional Restaurant Managers

The quest for the ideal restaurant manager requires a strategic approach to talent acquisition. Casting a wide net and exploring multiple avenues can significantly increase your chances of finding the perfect fit.

Here are some effective ways to source top-tier restaurant managers:

  • Online Job Portals: Posting your job opening on well-known job portals like Indeed and Glassdoor can help you reach a broad audience of potential candidates. According to the National Restaurant Association, 47% of restaurant operators use online job portals to recruit staff.
  • Hospitality Networks: Utilize your hospitality networks, both online and offline. Websites like “Hospitality Industry Network” and attending industry events like food and beverage expos can connect you with experienced professionals.
  • Culinary Schools: Consider partnering with culinary schools and institutions known for producing talented graduates. Many aspiring restaurant managers receive formal training, and your restaurant could be their first step into the industry.
  • Referrals and Industry Contacts: Leverage your existing network and encourage referrals from industry contacts, employees, and friends. Referrals can lead to candidates who align with your restaurant’s culture and goals.

3. Assessing Professional Qualifications

As resumes and CVs start flooding in, your next step is to assess the qualifications of potential candidates.

Key qualifications to look for include:

  • Formal Education: Check for degrees or certifications related to hospitality management, such as a Bachelor’s in Hospitality Management or a Certified Restaurant Professional (CRP) certification.
  • Experience: Evaluate the depth and breadth of a candidate’s experience in the restaurant industry. An experienced restaurant manager can bring valuable insights and leadership to your establishment.
  • Certified Restaurant Manager (CRM): Offered by the Educational Foundation of the National Restaurant Association, this certification focuses on restaurant management skills, including leadership, financial management, and customer service.
  • Professional Memberships: Membership in industry associations like the National Restaurant Association can indicate a commitment to staying current with industry trends and best practices.

After reviewing the certifications and qualifications, determine which is significant for your restaurant’s needs.

4. Evaluating Work History and Skills

A candidate’s work history and skills are critical factors in your decision-making process.

When reviewing work history:

  • Consider the types of restaurants where candidates have worked. Experience in establishments with a similar concept or target audience can be a significant advantage. Assess a candidate’s track record in leading teams, handling customer service challenges, and achieving financial objectives. 
  • Given the dynamic nature of the restaurant industry, problem-solving skills are invaluable. In a survey by Restobiz, restaurant operators ranked problem-solving as a crucial skill for a restaurant manager.

The ability to adapt to different restaurant environments and changing industry trends is essential. Restaurants evolve, and your manager should be prepared to adapt with them.

5. Crafting the Perfect Interview

The interview process is your opportunity to delve deeper into a candidate’s qualifications and assess their fit for your restaurant. Craft a thorough interview strategy that goes beyond regular questions. Consider the following elements:

Ask candidates about their leadership style, approach to ensuring exceptional customer experiences, and specific examples of how they’ve handled challenging customer situations

Discuss their financial acumen and strategies for handling crises and staying current with industry trends. 

Be on the look for tech-savvy candidates and those who can make relevant marketing contributions that will positively impact your restaurant. Also, assess their ability to adapt to different restaurant environments. 

6. Background Checks and Verifications

Once the interview process is complete, it’s time to conduct thorough background checks and verify references. This step is essential for ensuring the candidate’s qualifications and credentials are accurate and reliable.

Contact the references provided by the candidate. Ask about the candidate’s performance, communication skills, ability to work in a team, and any areas of improvement.

Consider asking the following questions:

  • How did the candidate handle conflict and challenges, especially with staff or customers?
  • Can you describe a time when the candidate took the initiative or implemented a change that positively impacted the business?
  • How reliable and committed was the candidate in their role, and how did they handle stressful or high-pressure situations, especially during peak hours or busy seasons?

Conduct comprehensive background checks to verify the accuracy of the candidate’s resume and qualifications. This includes verifying their education, employment history, and any necessary licenses or certifications.

Depending on local regulations, you may conduct a criminal background check to ensure the candidate has a clean record.

A new hire's first day checklist

Restaurant Manager Job Description

A well-crafted job description can significantly impact the quality of candidates you attract. 

Use these guidelines to create an enticing job description:

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Job Title: Restaurant Manager

Restaurant: [Your Restaurant Name]

Location: [Location]

Job Type: [Full Time / Part Time / Contract]

Salary: [Competitive Salary / DOE]

About Us:

[Provide a brief description of your restaurant, including its cuisine, history, values, and atmosphere.]

The Opportunity: 

At [Your Restaurant Name], we believe that a great restaurant manager is the backbone of our success. As our Restaurant Manager, you’ll have the opportunity to impact our culinary journey. Here’s what you can expect:

  • Creative Freedom: You’ll have the creative freedom to influence our menu, dining experiences, and customer engagement strategies. 
  • Team Collaboration: You’ll collaborate with a talented and passionate team dedicated to delivering outstanding dining experiences. 
  • Growth and Development: You’ll have access to ongoing training and development opportunities and the chance to attend industry events to stay at the forefront of restaurant management trends.
  • Innovation: You’ll work with cutting-edge restaurant technologies and systems, optimizing operations and enhancing the overall dining experience.

What You’ll Do:

As a Restaurant Manager at [Your Restaurant Name], you will play a pivotal role in ensuring our establishment’s smooth operation and success. Your responsibilities will include:

  • Oversee day-to-day restaurant operations.
  • Lead and inspire our dedicated team of culinary and service professionals. 
  • Uphold our commitment to exceptional customer service. 
  • Manage budgets, control costs, and maximize profitability. 
  • Maintain the highest standards of food quality, presentation, and service. 
  • Collaborate with our marketing team to promote our restaurant.

What You’ll Bring:

To excel in this role, you should possess the following qualifications and experience:

  • Bachelor’s degree in Hospitality Management or a related field.
  • [Specify Years] years of experience in restaurant management.
  • Strong understanding of restaurant operations, including kitchen management, front-of-house service, and customer relations.
  • Proficiency in restaurant management software and point-of-sale (POS) systems.
  • Excellent communication skills and the ability to lead and motivate a diverse team.

Our Ideal Candidate is Someone Who Has:

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  • [Specify Years] years of proven experience as a successful restaurant manager with a track record of achieving operational excellence.
  • Exceptional leadership skills, with the ability to inspire and motivate a diverse team.
  • Strong financial acumen, including budgeting and cost control.
  • Proficiency in restaurant management software, POS systems, and industry-specific tools.
  • A passion for delivering exceptional customer experiences and a commitment to exceeding guest expectations.
  • CRM certification is a plus.

Benefits and Perks:

  • Competitive salary.
  • Healthcare benefits.
  • 401(k) with restaurant.
  • Bonuses and incentives.
  • Paid time off (PTO).
  • Networking opportunities.
  • Ongoing training.
  • Career growth.
  • Meal discounts.
  • Positive work environment.
  • Employee discounts.
  • Job satisfaction.

How to Join Us:

To embark on this exciting journey with us, please submit your resume, a cover letter detailing your qualifications, and any other supporting documents to [email address] with the subject line “Application for Restaurant Manager Position – [Your Name].”

[Your Restaurant Name] is an employer dedicated to equal chances and fairness in employment. We are committed to a diverse and inclusive workplace, and all eligible candidates will be considered regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin, or protected veteran status. We do not tolerate discrimination based on disability.

Closing Date: Applications will be accepted until [Insert closing date for applications].

Only shortlisted applicants will be reached after. Thank you for your time. 

Note: With this template in hand, feel free to customize it according to your company’s unique requirements and the specific nuances of the restaurant manager position. While this template provides a comprehensive overview, please be ready to make adjustments if the role calls for specialized qualifications and responsibilities.

How Much Does it Cost to Hire a Restaurant Manager?

When hiring a restaurant manager, it’s crucial to budget for various costs associated with the recruitment and onboarding process.

Here are the key expenditures to consider:

Salary and Benefits

The most significant cost of hiring a restaurant manager is their salary. Salary ranges vary depending on education, certifications, and additional skills, but the average annual salary for restaurant managers is approximately $56,689, including bonuses and other compensation. Additionally, consider the cost of employee benefits such as health insurance, paid time off, and retirement plans.

Developing Skills and Orientation

If you’re hiring a candidate who needs additional training or onboarding, budget for expenses such as training materials, tools, and any external training programs. On average, businesses invest around $103 per hour in employee training, with employees potentially needing 62 hours of training annually.

Tools and Technology

Restaurant managers may require specialized equipment and software to perform their duties effectively. This may include computers, point-of-sale (POS) systems, and restaurant management software licenses. Ensure you budget for the necessary tools.

Ongoing Growth Opportunities

In the dynamic restaurant industry, continuous learning is vital. Allocate a budget for activities that foster professional growth, such as attending industry conferences, obtaining additional certifications, or enrolling in relevant courses.

Agwaonye Samuel

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